Your Questions, Answered

  • We are so happy to have you here!

    Please tap the banner at the top of our site; this will direct you to a password reset link. Once you input your email, BE SURE TO CHECK YOUR SPAM FOLDER if the email has not come through in 2 minutes.

    Once your password is reset & your billing information is updated, navigate back to our web page.

    From there, you are all set to book your classes!

  • If you think there has been a mistake in the migration of your account, please email peyton@heatedroom.com for assistance.

  • The Room can reach up to 100° with up to 50% humidity.

  • No, our Reformer Sessions are not heated. We offer Semi-Private classes to allow for hands-on corrections & a personal connection with our instructors!

  • West Hollywood - Parking garage entrance is on Harper Ave. We offer complimentary parking for the duration of the class (90 minutes total). Any time spent in the garage after the initial 90 minutes will be subject to an additional fee.

    Santa Monica - The closest parking garage is at 1136 Fourth St, Santa Monica CA 90406. Parking is free for 90-minutes.

  • Nothing but yourself! We provide everything needed for class including your mat, towels & equipment.

  • Yes! Our showers are equipped with Malin + Goetz products & we provide towels for after.

  • Classes canceled within 10 hours of the class start time are subject to a $5 Late-Cancellation fee.

    We offer two early cancellations (no penalty) annually per client. To take advantage of this, please call or email the studio you are signed up at.

  • Intro Offer - One month after purchase

    The Single Session - One year after purchase

    The Sweat Week - One week after purchase

    The 8-Pack - One month after purchase

    The 5-Pack - One Year After Purchase

    The 10-Pack - One Year After Purchase

    The Monthly Burn - One month after purchase

    All contracts or autopay memberships state expiration at the time of purchase.

  • Unfortunately, we do not offer package extensions.

    All autopay membership options have the ability to freeze the membership for up to one month total for the entire duration of the contract. Account freezes must be a minimum of 14 days to be processed. This does not include involuntary freezes, such as studio closures. Any non-membership package is not valid for a freeze or extension.

  • We have a 5-minute grace period on all of our classes. Any members who arrive past the 5-minute grace period will not be permitted to enter the class.

    If you are a waitlisted client, you may enter the Room once the 5-minute grace period is up.

  • All class packages, memberships, intro offers or gift cards are non-refundable. No exceptions.

    Please ensure you read all details & terms for each package or memberships thouroghly before purchasing!

  • All classes - heated mat classes & reformer sessions - have a duration of 50 minutes.

  • Marianatek, our new booking software, does not allow accounts to book into classes without a valid CC on file.

    If you do not have a valid CC on file, you will not be able to book into classes.